Install failures
Installer URL, target platform, checksum/signature failures, PATH issues, and update problems.
Support
Get install, license, billing, and agent setup help.
Submit a structured ticket so support can diagnose the exact plan, license, OS, agent client, command, and failure mode.
License and billing
Activation, refresh, portal access, invoice requests, cancellations, refunds, and seat changes.
Agent setup
Claude Code, Cursor, Windsurf, VS Code, and Zed config diagnosis with rollback paths.
Context quality
Wrong pivots, noisy capsules, ignored paths, indexing performance, and enterprise rollout issues.